Last updated: 21 August 2026
Hotel The Grand Alayna, Hajari Road, Ward No. 09, Shibpur, Sitakund-4310, Chittagong, Bangladesh. This page explains what information we hold about you, why we hold it, and what you can ask us to do with it.
When you message us on Facebook
Our Facebook Page uses an automated assistant to answer questions about rooms, prices, food and directions. If you ask something it cannot answer, or if you are ready to book, it passes the conversation to a member of our reception team.
When you message the Page, we store:
- The messages you send and the replies we send back
- Your Facebook name and account identifier
- Any booking details you give us — the dates you want, how many people are coming, which room you prefer, and your phone number if you share it
We keep these so we can answer you properly, remember what you told us earlier in the conversation, and follow up on a booking you started. We do not use them for advertising and we do not sell them to anyone.
The automated assistant
To write its replies, the assistant sends your messages to Anthropic, the company that provides the AI service behind it. Anthropic processes the message to produce a reply and does not use it to train their models.
The assistant can only tell you things we have written down for it — prices, facilities, our rules. It cannot see your Facebook profile beyond your name, and it cannot access anything else about you.
If you would rather not talk to an automated assistant, say so and a person will take over, or call reception directly on +8801883352526.
When you book a room
For a booking we need your name, phone number, and the dates of your stay. At check-in, Bangladeshi rules require us to record the national ID number of every guest staying in the hotel.
When you use this website
The website shows you our rooms, prices and photographs. It does not ask you to create an account and it does not track you across other websites.
Who else can see your information
We use a small number of services to run the hotel and this website:
- Meta (Facebook) — carries the messages you send to our Page, under their own privacy policy
- Anthropic — provides the AI that writes the assistant's replies
- Supabase — stores our website content and the conversations described above
- Netlify — hosts this website
Beyond these, we share your information with nobody. We do not sell it, rent it, or pass it to other hotels or travel agents.
How long we keep it
Messenger conversations and booking enquiries are kept while they are useful for serving you, and removed when they are not. Records we are required to keep for tax or legal reasons are kept for as long as the law requires.
What you can ask us to do
You can ask us at any time to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your messages and enquiry details
Email info@hotelthegrandalayna.com or call +8801883352526 and we will do it. You do not need to give a reason.
Children
This website and our Page are not intended for children under 13, and we do not knowingly collect their information.
Changes to this page
If we change how we handle your information, we will update this page and change the date at the top.
Contact us
Hotel The Grand Alayna
Hajari Road, Ward No. 09, Shibpur
Sitakund-4310, Chittagong, Bangladesh
info@hotelthegrandalayna.com
+8801883352526